Frequently Asked Questions

For By Size services we have a checklist that all gardeners follow. This is shown on our services page. If your service is by hour, we will work to your requirements or we will work down the checklist until the allocated time has ended.

We offer gardening by the hour or by the size of the garden. For all ‘By Size’ services we offer 3 different options: small (10-30m²), medium (30-70m²) and large (70m²+).

Our booking form gives an estimation on how long a service will take. Each garden differs depending on the size and condition.

Whatever works best for you. We can work via a key or lockbox to provide entry for the gardener or you can be around whilst we work.

All our teams come with necessary equipment to complete the service. Please note that we do not provide fertilizer, mulch or plants. 

We require a parking space for all our gardeners. If you are unable to provide somewhere for our gardeners to park, please let us know prior to the service.

Unfortunately we cannot accept keys to enable easier accessibility for our team if you are not home. We do prefer use of lockboxes/instructions if this is possible. Loss of keys is a risk that must be considered as we do not hold responsibility.

Yes we prefer to keep the same gardeners at each property. If for any reason we need to change we will notify you.

All services are payable via debit/credit card via the bookings page.

Yes, all gardeners are required to have completed police checks prior to joining the team.

Yes, all the gardeners are fully insured with public liability insurance.

Yes, here at Gardener Co we love all pets and have no trouble gardening at pet friendly homes.

If there is any breakage or loss during your service, notification of such an event must be made to Gardener Co within 48 hours of service. We will do our utmost to resolve any such events.

If your garden is deemed unsafe or hazardous, our teams will assess and potentially leave. We require all homes to be safe and risk-free for our gardeners.

If for any reason you are not happy with the service, please forward photographic evidence of the issue and we can either send someone out to fix the problem or provide you a partial refund.

If the gardener is late we will do our utmost to find a replacement or reschedule to a time that suits you.

Please contact our office via email, phone or text (7am – 6pm) and we will be happy to accommodate and changes to your booking.
Phone/text: 0482 079 096
Email: hello@gardenerco.com.au

Please contact us via email, phone or text to cancel. We will accept cancellations up to 24 hours before the service without any fees incurred. A cancellation fee will incur if the job is scheduled to start within the 24 hours.

Yes, we are open both Saturday and Sunday.

Our opening hours are below:
weekdays 9am – 5pm
weekends 9am – 12pm

Please contact our office via email, phone or text (7am – 6pm)
Phone/text: 0482 079 096
Email: hello@gardenerco.com.au

Allocation of teams is based on availability. If the garden is large we prefer to send larger teams. A team of 2 will reduce the provided duration by 2.

We typically work during all conditions. However if the weather will affect the quality of our work then we will reschedule to a day with better conditions.

We are happy to dispose of waste in your green waste bin. Larger waste disposal is not included as part of our services